Main content

Services Directive

The EU Services Directive regulates the handling of cross-border services and at subsidiaries of a service provider in another Member State.

The EU Services Directive, 2006/123/EC, was adopted to reduce the bureaucratic obstacles in the provision of cross-border services and at subsidiaries of a service provider in another Member State. For this purpose, the Services Directive makes provision in particular for the appointment of so-called single points of contact who carry out a one-stop-shop function for the handling of proceedings and formalities when a service is to be provided across borders. The central provision of the Services Directive is Art. 8 which also introduces a legal obligation to create eGovernment services: It must be possible to handle all procedures and formalities in the Member States in connection with the commencement or exercising of a service activity electronically. 

In addition, the administrative collaboration, rights of the service recipients and information obligations are regulated.

Due to the allocation of competences within Austria, the implementation of the Services Directive in the country is partly the responsibility of the federal government and partly that of the provinces. As the necessary constitutional majority could not be reached for the competence cover clause, a „9 plus 1“ solution was implemented, i.e. a federal law that regulates the issues that are the jurisdiction of the federal government and nine provincial laws that include the provisions that fall under the jurisdiction of the provinces. The regulation under federal law – the DLG – was announced in Federal Law Gazette (BGBl.) I No. 100/2011 on 21 November 2011.

The national single points of contact portal is located at The Business Service Portal ( also offers additional services.

Further information