Main content

Electronic Delivery

Use your secure mailbox on the Internet with your mobile phone signature

Citizens can choose to have RSa and RSb letters delivered electronically already today. However, businesses are becoming more and more receptive to this idea as well. In a few years they will be reducing the number of paper documents. Electronic delivery should be seen as an additional service and is not intended to replace delivery of printed documents.

One of the key advantages of electronic delivery is that you no longer need to go to the post office to pick up official letters. After successfully registering with one of the officially approves an electronic delivery service, business employees or their representatives can retrieve documents online from anywhere, 24 hours a day, 7 days a week. Electronically delivered registered mail is held for at least 14 days in the inbox, but this time period can be extended if desired. Just like conventionally delivered mail, holds can be put on delivery for short periods of time, for example, for holiday periods or sick leave. During this time, any mail that has an expiry date attached to it will not be delivered.

However, with electronic delivery, it is possible to pick up mail even while on holiday because the Inbox can be checked almost anywhere, thanks to the Internet. In addition to the amount of time saved, electronic delivery also brings further cost reductions.Electronic delivery services can also send non-official documents electronically with proof of delivery.

Dual delivery

Even in the age of eGovernment, government authorities have two basic possibilities for delivering documents: the traditional paper hardcopy delivery or the new digital one used in eGovernment. Electronic delivery of documents saves costs, speeds up delivery time and is more convenient for citizens and businesses. Since electronic delivery can only be used when the person authorized to receive the delivery consents to it, a dual delivery system was developed.

For public authorities, the advantage of the dual delivery system is that it is carried out over a single interface. The delivery can, but does not have to, be carried out electronically. With dual delivery, if the recipient is not reachable over an electronic delivery system, the delivery is carried out by a delivery service that prints the piece of correspondence on paper and sends it to the recipient by post.

Further information

Delivery services (in German: Zugelassene Zustelldienste)