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eGovernment Training

Appropriate eGovernment training courses for employees of administrative authorities and teaching eGovernment content in school tuition

Training courses for employees

The fact is, despite the prevalence of Internet, computers and mobile phones, many employees at public authorities are still shy about using what they still view as ”new media”. Arguments such as “it has worked up till now in paper form or by e-mail” should no longer be allowed to play a role where eGovernment is concerned. Since the importance of eGovernment is increasing on all levels of government, employees of administrative authorities should receive an appropriate eGovernment training course. This will build the basis for the successful integration of eGovernment solutions in government processes on an increasing scale.

The Austrian Federal Academy for Public Administration offers practice-oriented training seminars for employees and managers at Laudon Castle. Federal, provincial and municipal employees can deepen their knowledge of electronic information, communication and transaction processes and gain practical experience in all facets of eGovernment in individual eGovernment courses. These courses could also eventually be organised together with other provincial, local and municipal organisations and be offered on location.

Citizens must also be empowered to use the modern services of the administration. Special initiatives and education programmes support citizens in this. To already familiarize young people with the eGovernment elements, corresponding steps are already co-implemented in school tuition.

For instance, the Federal Chancellery stages, in collaboration with individual schools, campaign days and training on the use of the mobile phone signature and/or the use of eGovernment processes. These events attracted great interest among the target group addressed – the pupils. In addition, individual measures are taken in order to provide committed teachers with corresponding teaching and learning materials.

For example, there is a joint project of the Federal Chancellery and the Federal Ministry for Education and Women’s Affairs (until 2016) and of the Federal Ministry for Health and Women’s Affairs (from 2016 onward) for the dissemination of the mobile phone signature in schools and girls’ advisory centres. The output was a guideline on the usage of the mobile phone signature for girls that was sent to all schools with girls from the age of 14 and to the Austrian girls’ advisory centres. This document can – even if girls have been selected here as examples of users of the mobile phone signature – also be used for teaching to boys. - eGovernment in Tuition

The elements of the Austrian eGovernment strategy were and also should continue to be offered as teaching content in school tuition. A showcase project that can be mentioned in this context is the joint initiative of the Federal Chancellery and the Federal Ministry for Education “edugov – eGovernment in teaching“. The goal of this project was to explain the benefit of eGovernment to young people aged 14 and over and in the process to reach as many pupils and teachers as possible. As part of the project since the 2008/2009 school year, many schools have taken up prepared eGovernment content and integrated it in teaching. An update of the teaching materials is in preparation.

E-Learning for eGovernment

The project "eLearning for eGovernment" is based on a collaboration between the city of Vienna, the Danube University of Krems (Centre for eGovernment) and the Federal Chancellery. Through the interactive design of the learning modules, broad as possible aspects relating to the topics of eGovernment and Government 2.0 are to be communicated. Further information and a download option for the e-learning modules can be found at the projects website.

Further information