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eGovernment in Practise

With the e-card as citizen card, you can safely use numerous eGovernment applications

Applications with Citizen Card and Mobile Phone Signature

The e-card is the key to the health system for approximately 8 million people covered under social insurance. But the e-card offers even more than that: with the citizen card functionality, it also becomes the key to the eGovernment services for public administration in Austria. Since the end of 2009, mobile phones can be equipped with the citizen card functionality (mobile phone signature) free-of-charge, thereby becoming the key to the steadily increasing number of eGovernment services. Both the mobile phone signature and the card-based citizen card  on the e-card mean secure identification and authentication, and are thus a secure replacement for extraneous username/password combinations. New applications are constantly being developed that can be carried out on the Internet with the mobile phone signature and with the card-based citizen card. The number of applications in the economic sector is also increasing.

Grants, subsidies

There are different grants or financial aid eg for students or child care, which can be electronical signed by the citizen card or the mobile phone signature. 

In addition to the applications for the mobile phone signature or card-based citizen card on the e-card, diverse authorities on all levels of public administration offer many other useful Internet applications that can be used by all citizens.

The Electronic Health File (ELGA)

With the electronic health file (ELGA), an information system is planned that facilitates a secured, location and time-independent access to important health data (preliminary findings, letters of discharge, laboratory, radiology, drugs). Patients as well as health service providers (hospitals, doctors' practices, chemists, nursing facilities) can access it. Only in the case of medical treatment (and only in this context) does ELGA network already existing health-related data and information relating to a clearly identified person. Data protection has the highest priority here.

The ELGA citizen's portal (health portal) will in future facilitate a straightforward and secure access to their own findings for citizens. The citizens themselves determine participation in ELGA and access to ELGA data. As a result of the "opt-out" regulation stipulated by law, it is possible to determine as a citizen whether you would like to participate in ELGA at all or in part, e.g. only for the e-medication.


Many students at Austrian universities and colleges are eligible for financial aid. It was especially important in this area to remove the most major bureaucratic hurdles by introducing eGovernment applications and make it easier for students to gain access to financial support.

The Student Support Act requires a lot of documented proof, which must then be processed by the corresponding authority. These documents had to be presented each time the grant is renewed. The online application procedure has drastically reduced the time and effort involved in this process. Once the application is submitted, the system automatically checks once a year if the applicant is eligible based on the available data. It then creates the application form and confirmation for renewing the grant automatically. The only other thing the student needs to have, other than fulfilling the eligibility criteria, is a card-based citizen card or the version on the mobile phone (mobile phone signature) for submitting the application form.

In addition to the applications for the mobile phone signature or card-based citizen card on the e-card, diverse authorities on all levels of public administration offer many other useful Internet applications that can be used by all citizens. The information and the online services are comprehensive.


On the FinanzOnline Website, anyone 16 years or older can submit their tax forms, amongst other things. Since the mobile phone signature (citizen card with mobile phone function) has been integrated directly into the Web application, it is no longer necessary to have chip cards, card reading devices or to install software on a local machine in order to use the services securely. FinanzOnline was started in 2003 by the Ministry of Finance and has contributed significantly to cost reductions within the Finance administration. In the meantime, a third of all tax filings are carried out using this system.

The advantages of FinanzOnline as an innovative eGovernment solution are the enormous cost savings and the positive effects for the tax payers. It is much more time-effective, faster tax assessments, more transparency and individualised high-quality service. Communication with the FinanzOnline computers is encrypted so that unauthorised third parties cannot read the content of the documents. Once you fill in the information, the data is sent to the Finance Office.

Proof of Residency

The document known as the “residence registration form” (Meldezettel) is still important for carrying out many procedures today. The form to apply for a residence registration document can be obtained at the local municipal authority direct, or downloaded from the Internet. In order to receive the form electronically, you must already be registered with an electronic delivery service (see above). The application itself has a simple and straightforward design. The online application form for the proof of residency  is available via the platform. You identify yourself with the card-based citizen card (e.g. on the e-card) or mobile phone signature on the mobile telephone and then pay any applicable fees through the online payment service. Your residence registration document can be downloaded immediately and is delivered shortly thereafter to your inbox.

Online Petitions

Support platforms such as that of the city of Vienna highlight the potential for democratic policy of eGovernment services and tools. The city of Vienna offers citizens the possibility of submitting specific concerns to the Municipal Council Committee for Petitions and Citizen Initiatives (Petition Committee) in a convenient and location and time-independent manner via an Internet platform.

Petitions can be submitted on the platform in electronic form and also supported. The requirement for this is that the petitioner is 16 or over when the petition is submitted and has his or her main place of residence in Vienna and has a valid proof of identity. With electronic handling, the proof is provided via the card-based citizen card (e.g. on the e-card) or the activated mobile phone signature on the mobile phone. At least 500 supporting signatures are necessary for the petition to be dealt with in the Petition Committee.

eGovernment Services for Austrian Social Security

Austrian Social Security offers services  for people who are insured, contract partners, employers and pharmaceutical companies.

For those who are insured:

  • Application forms (e.g., for retirement, child care allowances, etc.)
  • Health insurance data: This service accesses the data stored by the association for social insurance for a given social security number and calculates the amount of services that have been utilised by the insured or family members (up to the date of the application) during the insured periods.
  • Health services statement (LIVE): You can look up and print your personal statement of health services that you have utilised online.
  • Standard personal retirement account (ePK): For all men and women born after 1 January 1955 with retirement insurance coverage have a retirement account reserved for them, which contains information on all the contributions from the insured periods.
  • Prescription fee account: Every person who is insured can look at the maximum fee limit for prescriptions and the number of prescriptions that have been filled in the current year so far. As an additional service, the number of prescriptions needed to reach the exemption limit is displayed.

Social insurance data sheet (Versicherungsdatenauszug or VDA): The social insurance data sheet contains information on the periods of time that the citizen was insured as well as information on the amount and origin of contributions that have been made so far.

Criminal Record Certificate

An electronic criminal record certificate can be applied for just as easily. In the past, this document was also referred to as the “certificate of good conduct”. It contains information about any convictions that were entered into the register, or states that no entries were found if the person has a clean record. Providing an up-to-date certificate that shows a clean record is a requirement for many jobs and occupations (e.g., for obtaining a business licence or being hired by a security guard company). In most cases, the certificate needs to be less than three months old.

The Federal Police Headquarters in Vienna offers an electronic criminal record certificate as part of their service as Criminal Records Authority. The steps for obtaining the certificate are similarly easy to those for the proof of residency, including using an electronic delivery service and paying fees using an online payment service (e.g., via credit card or online banking).

Online deregistration of place of residence

Since April 2016, when young people reach legal age, they also have the possibility of deregistering online from an apartment using the citizen card function by means of the Central Register (ZMR). After identification with mobile phone signature or card-based citizen card (e.g. on the e-card), all current places of residence from the ZMR are displayed. After selecting the place of residence to be deregistered (multiple selection possible), the deregistration information has to be signed. A confirmation is then displayed that can also be downloaded.

The municipality in whose area the place of residence to be deregistered is located is notified via the ZMR.

Further information